City Hall Scoop

South Pasadena News and Updates from City Manager Stephanie DeWolfe

Hello and Welcome! Because there are so many great things happening in South Pasadena, I am starting this website to regularly update our residents, business owners and other stakeholders. This site will feature information and updates on City initiatives, development projects, community engagement opportunities and much more. If you would like to make a suggestion on topics that you would like me to address, I welcome your feedback! Please email me at

South Pasadena Fire Department

The South Pasadena Police Department, in cooperation with the Pasadena Police Air Operations Section is hosting its 13th annual toy drive for children in unfortunate situations. Money raised or toys that are donated from this effort will be provided to children in the pediatric unit at Huntington Memorial Hospital and children who are living in shelters.

The South Pasadena Fire Department, in cooperation with ABC 7, CVS Drugstores and other Southland fire departments, is collecting toys for the annual “Spark of Love” Toy Drive, the toy drive provides toys and sports equipment this holiday season for children who would otherwise go without. Now through December 24th, you can make a difference in a child’s life by dropping off a new, unwrapped toy or sports equipment at designated collection boxes. These boxes are located in the lobbies of South Pasadena City Hall, Police Department and Fire Department. On behalf of the South Pasadena Fire Department we would like to thank you for your continued support and have a happy holiday.

The holidays are an exciting time of year.  With busy schedules and family visits, it’s easy to forget the basic safety tips that keep our homes safe from criminals who are looking for an opportunity to strike. The South Pasadena Police would like to remind you to:

  • Keep all doors and windows locked.  Lock gates, garages and sheds after each use.
  • Have several timers attached to lights in various locations throughout the interior of your house. One timer can be programmed to turn one light on and off several times during the evening. Several timers performing the same function can give a very “lived-in” look to a home. This same practice with home timers can be utilized with TV’s and radios, giving an added sound element to the  “lived-in” look.
  • Stop mail and newspaper delivery, or have neighbors pick up anything left at the home.
  • Arrange to have the lawn cut and the bushes trimmed.
  • Double check second floor windows.
  • Ask neighbors to watch your home and report any suspicious activities. Leave your itinerary with a neighbor so you can be contacted in an emergency.
  • Activate your burglar alarm and notify your alarm company that you will be away. Then if an alarm occurs when you are away the company will not call your home first to verify the alarm; it will notify the police directly. Also provide the alarm company with an up-to-date list of persons to contact about the alarm and the need to secure your home after a burglary.
  • Notify the South Pasadena Police and request “Vacation Patrol Checks” for your home while you are away.
  • Disconnect your electric garage door opener and padlock the door, preferably on the inside.
  • Install additional locking devices on all sliding glass doors and windows.  Install locks on gates, garages, sheds, etcetera.
  • Don’t leave keys in mailboxes or planters, under doormats or in other obvious hiding spots.
  • Learn to recognize who belongs in your neighborhood. Know who is at your door before opening it.
  • Ask for photo identification before letting in anyone you don’t know.
  • Never say you aren’t home on your answering machine message.
  • Keep valuable papers, stocks, bonds, expensive jewelry, coin collections, etcetera in a bank deposit box or safe that is well-hidden and bolted securely to the structure.

Lastly, do not use social media to advertise, announce, or post photographs that show you are away from home. Parents should monitor their children’s social media posts to ensure they are not giving away your family is on vacation.  In addition, do not post photographs of valuables left inside your home.

Lieutenant Robledo

I am pleased to announce the promotions of Sergeants Thomas Jacobs and Shannon Robledo to the position of Police Lieutenant.  Both Jacobs and Robledo have made significant contributions to the South Pasadena Police Department and the residents of our community during their tenure. 

Lieutenant Shannon Robledo has been  with  the police department for over 28 years.  He started as a Police Explorer, moving up through the ranks as Jailer, Officer, and Sergeant.  Shannon has served in a number of special assignments including the Special Enforcement Team, K9 Officer, and 
Tactical Flight Officer with the Foothill Airport Support Team.

Lieutenant Jacobs

Lieutenant Tom Jacobs has been with the 
department for 20 years. He was initially hired as a Reserve Officer, 
later became a full-time officer, and promoted to Corporal, Sergeant, and Acting Captain.  Tom’s special assignments have included the Special Enforcement Team, firearms range staff, defensive tactics instructor, and Glock armorer.  Tom helps instruct the Women’s and Teen Self-Defense Classes and serves as the liaison to the South Pasadena Animal Commission.

Please join me in congratulating Lieutenants Jacobs and Robledo.

I am proud to announce that the City recently adopted its first Green Action Plan.  Developed in collaboration with the Natural Resources and Environmental Commission, the Plan maps out environmental sustainability initiatives in five categories: 

  • Working towards making the City plastic-free
  • Enhancing water conservation
  • Increasing organics diversion from the landfill
  • Mitigating the impacts of urban heat island effect
  • Preparing for future sustainability initiatives

Within each category are objectives and specific actions to be taken over the next 18 months. The Plan serves as a short term action guide while the City is completing a more comprehensive Climate Action Plan (CAP) under a grant from a regional planning agency.  The CAP will focus more broadly on reducing greenhouse gas emissions and will ultimately build on the Green Action Plan when complete in 2020.  The Public Works Department was recently reorganized to create an environmental sustainability team who will be focused on implementation of green initiatives.

The Green Action Plan can be found here:

South Pasadena water customers will soon be served by a new billing company, Munibilling, after the sudden closure of Fathom (formerly Global Water). The City Council approved the new contract Wednesday, Nov. 20.  There will be no change in the rates charged to customers and no interruption in water service.

South Pasadena operates its own water utility staffed by City employees, but contracts for billing services. We were only notified last week that Fathom was ceasing its business operations at the end of November. It was unfortunate that Fathom chose to wait until the 11th hour to inform us they were closing. However, we were able to quickly find a qualified new vendor.

We anticipate a smooth transition as Munibilling steps in. However, during the transition, we are asking water customers to take the following actions:

·       Do not pay Fathom for any due or overdue bills. Instead pay the City directly, either by check or credit card.

·       Cancel all automated payments to Fathom immediately.

·       Payments can be made by mailing a check to South Pasadena City Hall attn. Finance Department, 1414 Mission St. South Pasadena 91030, or in person at City Hall (checks and credit cards accepted).

·       Please be patient as there may be delays in receiving your bill. The City will work with customers on payment deadlines if there are delays during the transition.

You will receive further updates by mail and other outreach methods with information on making future payments through Munibilling.

The City has won a statewide award for ‘Tech Day,’ a monthly event where Youth Commissioners assist seniors with contacting loved ones via Skype and other technology platforms.

I’m very pleased to announce that the League of California Cities has selected the City of South Pasadena as a 2019 Helen Putnam Award winner! The 2019 award winners were honored this week at League’s Annual Conference & Expo at the Long Beach Convention Center.

The City won the Ruth Vreeland Award for Engaging Youth in City Government for our Tech Day program.

South Pasadena Youth Commissioners launched Tech Day to help the city’s senior community keep in touch with friends and family, a task made difficult by ever-changing technology and software.

Tech Day is held on a monthly basis, providing ongoing, one-on-one learning sessions about email, Skype and Facebook. South Pasadena seniors can now confidently reach their loved ones.

Congratulations to our Youth Commission and Community Services staff for this recognition!

The last day to register for the Nov. 5 special election is Oct. 21. I encourage all South Pasadena residents to register and vote.

Many of our residents have already received sample ballots for the election. There are two local measures on the ballot: a proposed ¾-cent sales tax increase and switch from an elected to appointed city clerk.

For full information on the measures, I invite you to visit the Nov. 5 ballot measure resource page on the City’s web site. 

If you have a vote-by-mail ballot, you can drop it off the City Clerk’s office, 1414 Mission St. on the 2nd floor. 

You can check you voter registration with L.A. County at the following link: If you wish to apply to vote by mail, the County will accept applications through Oct. 29.