City Hall Scoop

South Pasadena News and Updates from City Manager Stephanie DeWolfe

The City’s Building Division has started taking Virtual Counter appointments for Mondays and Wednesdays, 1:30-5:00pm.  Staff has missed the one-on-one customer service we were able to provide at the Public Counter, so we are happy to reintroduce the Counter virtually! 

Applicants can sign up for a time-slot to talk directly with the City’s Plan Checker, either by phone or video conference, and including the ability to share computer screens to review drawings.  The calendar allows appointments for future days and, if available, with the option of making same-day  appointments 15 minutes prior to the appointment time. The public is invited to schedule an appointment to address questions big and small, from reviewing plan check comments on an existing permit application to asking what permits are required for a small home improvement.  Transtech, the contract firm that serves as the City’s Building Division, has brought E-Plan Submittal, Virtual Counter appointments, and coming soon, real-time Virtual Inspections!  Please check out the Virtual Counter and other new ways to reach us during COVID-19:  Go to the Building Division webpage and click on “Building Division Operations During City Closure Due to COVID-19”

Joanna Hankamer
Planning and Community Development Director

4/27/2020

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