City Hall Scoop

South Pasadena News and Updates

As our efforts continue to “flatten the curve,” the Finance operations has moved offsite. As necessity is the mother of innovation we have moved processes that were formerly paper-based to an electronic format. If it reduces our dependency on paper, and simultaneously increases our internal controls we’re doing it. Now more than ever we’re seeing the benefits of real time information, not only through the audit process but also as a tool to improve customer service. The ability to pick up the phone and immediately update someone’s utility billing information is essential when most people are at home and need access to their utilities. We all probably know someone who has been affected by the Coronavirus and see the importance of staying at home. We are doing our part by continuing to provide the highest level of customer service and adapting to the changing environment and community needs.

Karen Aceves
Finance Director


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